Integrity Concern Hotline

Integrity Concern Hotline

We care about what you have to say.  LL Flooring has an open door policy and we encourage our employees and business partners to reach out when a question or concern arises. 

Employees and business partners may report or make inquiries anonymously if they choose, and can access the Integrity Concern Hotline by: 

Telephone: 1-800-799-3983 (English and Spanish); 400-880-1047 (Mandarin)


Mail:  Write a confidential letter addressed to the Chief Ethics & Compliance Officer, c/o LL Flooring, Inc., 4901 Bakers Mill Lane, Richmond VA 23230.  You should mark the envelope and letter as “Confidential,” and need not identify yourself in any way.

What Happens When You Call the Integrity Concern Hotline?

The Integrity Concern Hotline is answered 24 hours a day, 7 days a week.  When reporting a concern, you will be asked a series of questions that will enable the company to thoroughly review the matter.  Each caller is assigned a unique case number, which the caller can use to check the case status with the Integrity Concern Hotline.  Calls to the Integrity Concern Hotline may be made anonymously and Lumber Liquidators will do its best to preserve a caller’s wish to remain anonymous to the extent reasonable and possible under the circumstances.  Retaliation against individuals reporting concerns is prohibited. 

Download Integrity Hotline Policy